Patients

At Monrovia Memorial Hospital, patients are our number one priority. We pride ourselves on providing the highest quality of individualized care for all we serve. Our experienced team of physicians, specialists, nurses, respiratory therapist and dieticians will customize a treatment plan for each patient taking into account the severity and complexity of every medical condition. The safety, comfort and health of our patients is our most important objective.

Whether you are here for an outpatient procedure or an extended length of stay, our experienced staff will treat you with the superior level of care and respect that is standard here at Monrovia. Our focus is to help our patients return to the best quality of life possible. We are proud of our healthcare team at Monrovia Memorial. We invite you to please call and schedule a tour of our facility. Contact information can be found on the ‘contact us’ tab.

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Testimonials

The overall service that I received was superb! From my surgery, the prep, the recovery, the staff and my overall stay were incredible. And let me not forget the receptionist…she was professional and caring! I love everything about the Hospital. –Alba D.

Excellent service, staff and outstanding Surgeon! I truly feel like life is worth living again. God bless you all! – Y.G. D.

The hospital, although small in size, is big on attentiveness. Bigger than any other hospital I’ve been. The personnel are very kind. God Bless – Irias G.

On behalf of our family, I would like to thank all of your staff for your amazing hospitality and compassion. Every single person on your staff, from the receptionist to the dietary staff and nurses & doctors. I’d like to thank you all for making such a difficult time easier – Francisco F.

Thank you for the wonderful care you gave my father the whole time he was at your hospital. You made his stay comfortable and I went home each day knowing that he was receiving the best care possible. I shall miss visiting with you all and thank you for all you have done. – Kathy M.

I have already recommended the hospital to family & friends. I even bought the staff pizza for the excellent way they treated me. Many Thanks!!! – Cynthia M.

 

Patient Rights

When you are well informed, participate in treatment decisions and communicate openly with your doctor, you help make your care as effective as possible. You have the right to:

• Considerate and respectful care, and to be made comfortable. You have the right to respect for your personal values and beliefs.
• Know the name of the physician who has primary responsibility for coordinating your care and the names and professional relationships of the other physicians and non-physicians who will see you.
• Receive information about your health status, course of treatment, prospects for recovery and outcomes of care in terms you can understand.
• Participate in the development and implementation of your plan of care.
• Participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, and forgoing or withdrawing life-sustaining treatment.
• Make decisions regarding your medical care, and receive as much information about any proposed treatment or procedure as you may need in order to have informed consent or to refuse a course of treatment.
• Request or refuse treatment, the extent permitted by law.
• Leave the hospital even against the advice of physicians, to the extent permitted by law.
• Refuse to participate in research projects.
• Be advised if the hospital or personal physician proposes to engage in or perform human experimentation affecting your care or treatment.
• Appropriate assessment and management of your pain, information about pain, pain relief measures and to participate in pain management decisions.
• Formulate advance directives. This includes designation a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care.
• Have personal privacy respected. Confidential treatment of all communications and records pertaining to your care and stay in the hospital.
• Access information contained in your records within a reasonable time frame, except in certain circumstances specified by law.
• Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
• Continuity of care and to know in advance the identity of the persons providing the care.
• Be informed by the physician of continuing health care requirements following discharge from the hospital.
• Have family members (or other representative of your choosing) and your own physician notified promptly of your admission to the hospital.
• Confidential treatment of all communications and records pertaining to your care and stay in the hospital.
• Receive care in a safe setting, free from mental, physical, sexual or verbal abuse and neglect, exploitation or harassment.
• Designate visitors of your choosing.
• Examine and receive an explanation of the hospital’s bill regardless of the source of payment.
• Know the reasons for any change in the care practitioners.
• Know the reasons for your transfer from one unit to another or to another facility.
• Know if there is a relationship between the hospital and other persons or organizations participating in your care.
• Be informed of the source of the hospital’s reimbursement for your services, and of any limitations which may be placed upon your care.
• File a grievance or complaint.
• Exercise these rights without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation or marital status or the source of payment for care.

 

Privacy Statement

As a patient, your medical information and your health is personal and private. At Monrovia Memorial Hospital we are committed to protecting your medical information. In order to provide you with quality care and comply with legal agreements, we are required by law to create a record of the care and services you receive at our hospital. Please know that all patient health information which could identify individual patients is kept private by law. This notice of privacy applies to all of the records of patient care generated by the hospital. For more information about Monrovia Memorial Hospital’s privacy practices and how they affect you as the patient, please call us at: (626) 408-9800.